Retail Edge Consultants

1. Our Commitment to Your Privacy

Retail Edge Consultants 2005 Ltd (ABN: 76 118 450 883) (“we”, “us”, “our”) is committed to protecting the privacy of individuals we interact with.

This Privacy Policy applies to Retail Edge Consultants 2005 Ltd and all related businesses, brands, trading names, divisions, programs and entities operated now or in the future, including but not limited to:

Retail Edge Consultants
Edge Pulse
Retail Edge Academy
Diamond Minds
Business Strategy Workshop

(collectively, the Retail Edge Group).

This policy explains how we collect, use, store and disclose Personal Information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Information Collection Statement

We collect Personal Information to operate our business, provide services, communicate with you and meet legal obligations.

What we collect

Name and business name
Email address, phone number and postal address
Job title and employer
Billing and payment information
Account or login details
Communications, enquiries and support requests

How we collect it

We collect information when you:

Visit our websites or platforms
Complete forms or subscribe to communications
Purchase or enquire about services
Attend training, webinars or events
Contact us directly

Where reasonable, information is collected directly from you. In some cases, it may be collected from third parties with consent or as permitted by law.

3. How We Use Personal Information

We use Personal Information to:

Deliver and support products and services
Process transactions and billing
Communicate service updates and training information
Improve systems, content and customer experience
Send marketing communications where permitted
Meet legal and regulatory requirements

4. Disclosure of Personal Information

We may disclose Personal Information to:

Employees and contractors
Service providers (hosting, CRM, analytics, payments, training platforms)
Professional advisers
Regulators or authorities where required

We do not sell or rent Personal Information.

5. Cookies and Tracking Technologies

Our websites use cookies and similar technologies to improve functionality and analyse usage. Cookies may collect browser, device and usage data.

You can disable cookies via your browser settings, though this may affect site functionality.

6. Website Analytics

We may use analytics tools to collect aggregated, anonymised data about website usage to improve performance and content.

7. Marketing Communications

You may receive marketing communications where you have opted in or where permitted by law. You can unsubscribe at any time.

Service-related communications may still be sent where necessary.

8. Data Storage and Security

We take reasonable steps to protect Personal Information from misuse, loss or unauthorised access. However, no system is completely secure and information is provided at your own risk.

9. Access and Correction

You may request access to or correction of your Personal Information by contacting us. Access may be refused where permitted by law.

10. Overseas Disclosure

Some service providers may store data outside Australia. We take reasonable steps to ensure overseas handling is consistent with Australian privacy obligations.

11. Complaints

If you have concerns about privacy, contact us first. If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates take effect once published.

13. Contact Us

Retail Edge Consultants 2005 Ltd
Email: enquiries@retailedgeconsultants.com
Address: Suite 4 / 60 Nerang St, Nerang, Queensland, Australia, 4211